Leading Call Center Companies in Dubai, UAE
Once you’ve covered all of the essentials for running a successful business, you should turn your attention to your clients. We all know how crucial clients are to any business – they determine whether or not you are successful. If you can build a strong relationship with your consumers, they will likely return to you. Interactions with consumers can take place in a variety of ways, including blogs, comments, chats, e-mails, and phone conversations. If you want to take this to the next level but don’t have the time, or equipment, or if you cannot provide in-house call center services, you might consider outsourcing that aspect of your job to one of the numerous contact center companies that will do it for you.
Services Provided By a Call Center
Apart from looking for the ideal alternative that fits within your budget and handles your clients in the best way possible, Different firms provide different packages, so pick wisely based on your company’s needs. Backoffice provides a wide range of services and has them reasonably packaged. All of these services will help you increase sales and satisfy your clients, and they are organized as follows:
INBOUND HELPDESK SOLUTIONS
Inbound customer service handles all inbound methods of communication via which any stakeholder can contact your firm. Inbound calls, emails, and chats are routed to a qualified inbound call representative who is available. These can contain queries, requests for technical assistance, order processing requests, and so forth. If more than 50% of the calls are incoming, the call center is classified as an inbound call center solution. Inbound service includes the following sub-services:
- Handling Crucial Accounts
- Customer Retention
- Better Customer Insight
- Improved Bottom Line
ANSWERING SERVICES
Phone answering services offer near infinite customization and à la carte advanced services; you may use their technical infrastructure to keep in contact with your customers and vendors during the day. These services enable you to employ a virtual assistant who can answer inquiries, process orders, and prioritize phone calls.
Some answering services make use of applications that transform your smartphone into a dual messaging center/pager, allowing you to manage voicemail, email, and pager capabilities without requiring any IT infrastructure. These applications allow you to manage all incoming calls without continually monitoring your phone at work, resulting in a split work loyalty that harms both your employer and your business.
BackOfice answering service allows you to provide 24X7 availability to your customers. Be it reception service, after-office hour support, emergency line, order taking, messaging service, or appointment setting; they can help you with all of the above and more.
APPOINTMENT BOOKING
You may think that managing appointments and scheduling them manually is easy but it’s the most difficult job to do with your main work. BackOffice provides appointment booking and virtual reception services for businesses so you can focus on your core operations while not losing valuable customers.
LEAD GENERATION
Call centers can generate sales leads and provide a wide range of sales support services. Their lead generation service uses available/provided databases to create targeted, high-quality marketing leads. These leads are then qualified and profiled, enabling you to focus your sales efforts on the most likely buyers with minimal effort. Additionally, they can also close sales by phone or in person, improving your close ratio significantly.
TELESALES
Call center services can help your team generate and validate new sales leads. The call center will work in conjunction with your sales force and call-back prospects to close the deal offering sales capacity and capability to help you reach your sales goals. Back Office has been assisting businesses in meeting their revenue targets by offering cold calling, and outbound and inbound telesales services for the past ten years. Thus, offering multilingual resources to cater to the UAE’s and the MENA region’s multicultural markets.
THE BEST FOR YOU!
Good customer service contributes to the retention of a loyal client base, which leads to constant and predictable income. If you fail to deliver good customer service to your current clients, you are more likely to lose them and will have to spend more resources to find and keep new ones. It’s a never-ending circle.
Small businesses frequently have difficulty locating a reliable third-party agency to operate their call center services. A lack of resources and a limited budget may prevent you from purchasing pricey products. However, answering every phone call by oneself might be difficult. In such a case, an economical yet effective call center outsourcing solution is all that is required.
If you’re looking for the best call center outsourcing companies in Dubai for your startup, Back Office will be your best pick. Their fees are reasonable without sacrificing quality. Your clients will be managed by a team of capable and highly professional agents.
