Call center services are one of the low-cost strategies you may use to improve client happiness at your company.
However, how can you decide which option to choose when there are so many on the market?
In this piece, we’ve featured a variety of call center types. We’ll show you how to choose the best call center outsourcing services in Dubai after which we’ll provide you with a list of companies to consider.
Best Call Center Companies in Dubai
While choosing your company’s call center partner, take into account the following factors.
- Expertise – The effectiveness of a call center depends on the agents it hires. Agents need to be able to communicate well with prospective customers.
- Services – The perfect company should offer services that will aid you in achieving your objectives. It is crucial to take into account the services they provide to assist you with your organization.
- Customer feedback– Determining how successful their firm was based on feedback from prior clients might help you determine whether a candidate is competent.
- Pricing– By comparing each company’s rates, you can see if they charge fairly for the services they provide.
- BACKOFFICE
With more than 15 years of expertise and 300+ happy clients, we are one of the best call center solutions in Dubai. We are committed to achieving this because we recognize how important customer happiness and brand loyalty are to your company.
The Business Process Outsourcing services offered by Back Office include Comprehensive Call Center Solutions, Inbound, and Outbound Sales, Direct Response Trial Solutions, Digital Media Solutions, Data Management Solutions, Technology Solutions, and Research and Analytics. These services are all specifically designed to meet the needs of different industries, maximizing their profitability by increasing productivity, re-engineering processes, improving quality, shortening delivery times, and lowering operating costs.
Depending on their requirements, our clients can select the level of participation and outsourcing: On-Demand, Complete, and Hybrid Contact Centers.
Our services are available 24hrs a day through the week with multi-lingual resources.
- CONTACTOPIA
In its early years, Contactopia offered numerous clients call center services as well as management and operational expertise. This business is appealing as it caters to both domestic and foreign customers. Because of the employees’ warmth and promptness in responding to consumers, their service merits a plus. This demonstrates to you that every employee upholds the highest standards of professionalism and training.
What appeals to us about this business is its solid reputation with 24 international clients, which paved the way for partnerships with Unilever, Toyota, and Arla, to name a few. It’s important to keep in mind that Contactopia does not provide automated or outbound services. This indicates that they are more committed to providing just inbound services to their clientele. However, they only run from 9 AM to 6 PM every day, thus they are not accessible at all times. So if you want 24-hour support, this is undoubtedly something to take into account.
- ONCALL CONTACT CENTRE
Call center and outsourcing services are offered by Oncall Contact Center, a Business Process Outsourcing (BPO) service provider. No matter the size of your company, they are experts in customer management tools that can help you run it more effectively. They provide customer assistance along with inbound and outbound communication as services. Moreover, we appreciate Oncall Contact Center’s dependability because they are there to serve customers around the clock.
They do not, however, offer an automated service, in contrast to other businesses. If you’re seeking the mentioned service for your company, they might not be the best choice.
We also appreciate their customer service software, which employs active call monitoring, real-time call statistics, and a customized script to quickly handle customer support requests.
- TELEPERFORMANCE
The primary appeal of Teleperformance is that they effectively lessen the stress of managing a business on a regular basis. They have more than 40 years of expertise offering a range of services, including financial advice, company plans, customer support, and digital solutions.
Speaking of their competence, they have more than 420,000 individuals on their list that are qualified and trained to work wherever in the world. It’s safe to assume that the organization will provide you with prompt service and effective communication.
The organization also employs agents fluent in 265 different languages and dialects. As a result, they can swiftly serve more clients while speaking in their own tongue.
- SITEL CALL CENTER
Known as a consulting firm, Sitel Call Center was established in 2022. They have 17 contact centers for the government, along with a number of affiliates such as Light Sitel, Sitel Services, and Sitel Services Outsourcing. As they were among the first customer service outsourcing companies in the UAE to receive ISO accreditation, their understanding of the sector is obvious. This demonstrates that they are adhering to the industry’s high standards for contact center practices.
Despite being bilingual, Sitel Call Center only has agents that are fluent in Arabic and English.
As a result, other businesses are in front of them in terms of providing many languages. This does not imply, however, that Sitel Contact Center is not the greatest choice available in the call center sector.
One aspect of the business that we enjoy is their Mubasher 24 service, which provides customers with a call center system set up in only one day! This is especially helpful for businesses that are just getting started or that urgently require a call center setup.
- TAFASEEL BUSINESS SERVICES
Tafaseel was founded in 2011 and has been offering leadership and call center expertise to the BPO sector. In addition, it was the first BPO business started by a woman in the UAE!
They provide corporate customers with call center services in addition to digital and physical solutions. Several well-known companies, including Cisco, Lenovo, and Avaya, have benefited from their knowledge. But, they are also able to offer small businesses great service.
Moving on, one of the services they provide is Customer Care Solutions, which they advertise as having a 35% cost-saving potential. With knowledgeable, multilingual representatives, it is accessible around the clock. Tafaseel also employs multilingual specialists who speak Arabic, English, Emirati, French, and other languages to assist consumers in 12 different languages.
Tafaseel has also established alliances with companies in other sectors, including e-commerce, travel and tourism, and food and beverage.
Conclusion
The above-mentioned are the leading call centers in Dubai. However, apart from BackOffice none of these provide 360 solutions under one roof. The back office not only provides a variety of services yet has market-competitive rates with outstanding customer feedback.
