Outsourcing is one of the most requested services by organizations today due to the evolution of companies toward a more competitive environment. This is one of the main reasons why it is necessary to have a strategic provider among many call center outsourcing companies such as a BackOffice outsourcing company which gives you the confidence to delegate processes to a specialized external provider, allowing you to focus on achieving your goals.
BackOffice as your partner in Outsourcing
BackOffice executes a strategic value-added approach in operations, giving a comprehensive technological solution with a focus on ongoing support throughout the adaption process, operational continuity, and return on investment. They do this in collaboration with clients.
They support businesses that want a clear picture of where they are and where business can take them, taking into account crucial elements like technological feasibility analysis, the promotion of a digital culture, process automation, investment in specialized, data-driven decision-making, and call center services and banking. Many businesses are not addressing these issues, which has made it difficult to continue expanding at the rate that the domestic and global markets require.
We have succeeded in expanding our services internationally, concluding business deals with multinational corporations, providing value to the company, filling corresponding gaps with highly skilled multilingual workers, improving process efficiency, being proactive, and cutting costs. BackOffice employs the following:
Professionals: BackOffice helps you identify the profile of the people your company requires and put at your disposal their best professionals.
Work model: BackOffice adjusts to your needs and working methods: time and materials, fixed price, among others.
Continuous learning: They have continuous learning programs, where their collaborators keep up-to-date and learn new technologies or procedures to provide you with a better service each time.
Follow-up: BackOffice cares about you and the service, so they conduct follow-up sessions to encourage continuous improvement.
Quality: They create innovative technological solutions with the strictest quality controls.
Agile Methodologies: They work under agile solutions that allow them to adapt to the changing conditions of the projects and thus, increase productivity.
Certified specialists: BackOffice have a certified team committed to achieving your objectives.
Best Contact Centre Outsourcing service provider
BackOffice is one of the best call center outsourcing services providers in UAE, their service strategies and skilled staff are what make them unique in their business. BackOffice offers its clients a full stack of call center services covering a 360° strategy.
Their challenge as a service provider company is to fill the gap with digital transformation in the different areas of the organizations through:
INBOUND CALL CENTER
- Inbound Help Desk Solution
Clients are provided with a dedicated number for receiving and managing client calls, 24/7.
- Answering Services
Reduce Costs, Improve Service & Productivity. Work Smarter With Back Office Call Answering.
- Appointment Booking
The customer support team will take calls and make sure to book appointments with the customers
- Product Information
Relevant and resourceful product information to the customer’s queries for a better overall experience.
- Payment & Order Processing
They will dedicate a team to accept calls from your customers, take their orders, & quickly relay the information to you.
OUTBOUND CALL CENTER
Our Outbound Call center is designed with up-to-date technology and trained agents who contact the target audience and generate leads for your business.
- Lead Generation
An outbound call center agent can help salespeople generate and qualify leads. Cold calls help to identify opportunities.
- Telesales
Telesales is still one of the most direct ways to engage with customers and have dedicated a team to do just that for the clientele.
- Order Confirmation
Order confirmation to sift out the bogus ones so that the efforts of your team do not go to waste, and also helps save a lot of time.
- After Sales Feedback
When collected and implemented properly, customer feedback can help improve your product and the services that support it.
- Tele-Surveys
Telephonic surveys allow businesses to identify the parameters of their potential market. The backOffice customer support team will do the tele-surveys for you
Writer’s verdict
When a business decides to employ an outsourcing service, it normally involves an evaluation of several factors, including background, references, and experience. In addition, the service that requires outsourcing has been selected and specified.
The significance of selecting a safe and trustworthy outsourcing firm lies in the fact that it has an established track record, contributes to the effectiveness of the company, has the most up-to-date technology, is flexible, and most importantly, can adapt to the demands of each client.
Seeing all the facilities provided by BackOffice under one roof, I would say it is surely the best outsourcing service provider.
