Call Center Services

CUSTOMER FOCUSED . SELF DRIVEN

Call Center Solutions

We are among the top call center companies in Dubai with an experience of more than 15 years with 300+ satisfied customers. We realize how customer satisfaction and customer loyalty are essential for your business, and we strive to work for that.

Back Office’s Business Process Outsourcing solutions include Comprehensive Call Center Solutions, Inbound and Outbound Sales, Direct Response Trial Solutions, Digital Media Solutions, Data Management Solutions, Technology Solutions and Research and Analytics, all tailored to meet the specific demands of various industries, maximizing their profitability by increasing productivity, re-engineering processes, improving quality, reducing delivery time and cutting operating costs to increase bottom-line for our clients.

Our clients can choose the level of engagement and outsourcing based on their needs: Full, Hybrid, on-Demand contact center solutions and Digital Media Solutions – Stand alone or combined with our contact center solutions.

Why Choose us?

Tailored Call Center Solutions That Perform For Your Business

  • 24/7 Live Phone Answering

    Our professional team of agents assure complete satisfaction and non-stop operations for our clients.

  • Regular Agent Training

    All agents go through meticulous training & are well equipped with the latest practices in call centres.

  • Multi-lingual Resources

    We offer a variety of languages, including English, Arabic, Urdu, Hindi, Tagalog and more.

  • Data Maintenance

    Using state-of-the-art software, we make sure that all of our client’s data is regularly updated and secure.

  • Cost Efficient & Effective

    Working with our professional team you save on infrastructure, human resources & training costs.

  • Tailored Solutions

    Our consultants propose the best solutions that match your operational requirements & budget.

Sectors We Work With

We’ve run successful inbound and outbound campaigns for clients in all types of industries. And with many clients across a range of industries, our call center is equipped to handle your specialized needs.

  • Banking & Financial Sector

  • Retail Businesses

  • Healthcare

  • Government Sector

  • Hotels & Resorts

  • Travel & Entertainment Business

  • Automotive

  • Insurance Sectors

  • Non-profit Organizations

  • Utility service providers

Inbound Call Center

Our inbound call center services are based on advanced product and industry knowledge. Our years of experience and expertise provide your company with the best inbound call center services.

Inbound Help Desk Solution

Clients are provided with a dedicated number for receiving and managing client calls, 24/7.

Inbound Help Desk Solution

Answering Services

Reduce Costs, Improve Service & Productivity. Work Smarter With Back Office Call Answering.

Answering Services

Appointment Booking

The customer support team will take calls and make sure to book appointments from your customers.

Appointment Booking

Product Information

Relevant and resourceful product information to the customers queries for a better overall experience.

Product Information

Payment & Order Processing

We will dedicate a team to accept calls from your customers, take their orders, & quickly relay the information to you.

Payment & Order Processing
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Grow Your Business by Getting a Outsourced Call Center Service

Here are five ways that an outsourced call center can help grow your business.

  1. Gain and Retain Customers
  2. Save Costs
  3. Ensure a Professional Reputation
  4. Improve Efficiency
  5. Broaden Your Customer Base
grow-business

Outbound Call Center

Our Outbound Call center is designed with up-to-date technology and trained agents which contact the target audience and generate leads for your business.

Lead Generation

An outbound call center agent can help salespeople generate and qualify leads. Cold calls help to identify opportunities.

Lead Generation

Telesales

Telesales is still one of the most direct ways to engage with the customers and we have dedicated a team to do just that for our clientele.

Telesales

Order Confirmation

Order confirmation to sift out the bogus ones so that the efforts of your team do not go to waste, and also helps save a lot of time.

Order Confirmation

After Sales Feedback

When collected and implemented properly, customer feedback can help improve your product and the services that support it.

After Sales Feedback

Tele-Surveys

Telephonic surveys allow businesses to identify the parameters of their potential market. Our customer support team will do the tele surveys for you.

Tele-Surveys
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