Businesses and organizations planning to set up their own customer service hub can rely on the business processing expertise of Back Office, a premier provider of customer service solutions for SMEs and large corporations.
Tailored customer service systems and processes
At Back Office, we understand best that customer care is essential for any business, particularly when it comes to customer retention. It’s a two-way channel that allows customers to connect with a business or service provider to voice out their concerns. Organizations, on the other hand, can use this medium not just to resolve issues, but also to build brand loyalty and trust.
Best Call Center Solution – Amazingly Affordable
Customer service is tied with making customers delighted throughout their business; and emotional connection with the customer eventually leads to retention & brand loyalty. We at Back Office, value this customer service trait, and make use of emotional connection with the customer through several solutions that we offer. Automated interactions take less time and is an option for those who wish to efficiently utilize their time. At Back Office, we understand the importance of this emotional connection and help you build the same with customers. Our simplified yet enhanced solutions help you to improve customer service and limits the costs through various channels such as Interactive voice response, automatic call distributorand lets you establish a facility within the region of UAE to suit your business requirements. Our proposals offer solutions thatare equipped for supporting vast scale contact centers in the region, with arrangements to facilitate your customer-client administration.
Size Does Not Matter
We at Back Office believe that no business is small or big, and this is the reason we do not limit our offerings based on size of business. We provide flexible options to businesses to ensure they maximize the opportunity to build a large scale client management system.
Endless Benefits
We believe high customer engagement results in client retention and ultimately generates profit. That is why, our call center solution provide you with a number of benefits;
- Panoptic solutions to connect your emails, phone, social media on one platform for easy accessibility
- Reduced cost of service delivery through a range of automation tools
- Better customer experience
- Real Time reporting of all the communication networks
- Enhanced analysis of the reports generated for an improved database
- Single customer relations management channel collecting data from all networks
- Reliability in case of emergency handling
What is a Call Management System?
A call management system is a special technology that enables a business to communicate with its clients. It enables you to provide the ultimate customer experience for your business. Such a system allows you to manage and record the incoming telephonic conversations. This network of communication also requires skilled and experienced representatives.
Managing an in-house call center can be a complicated task for a company. Therefore, businesses often hire a reliable third-party organization to manage their call center services.
Make the Right Choice
Regardless of whether you opt for acloud-based contact system or a progressively physical and grounded platform, we assure you to set up the contact center which would best suit your business requirements and business expectations.
We are proud to have patrons and clients that vouch for the services we offer, and we do our best to ensure our team of competent experts take you on board from the inception of the system to the delivery, keeping in mind your business objectives and deliverables, assisting you reach the highest of your client expectations.
Ultimate Guide For Call Centre Solutions
Struggling to keep up with the calls?
We the Back Office will take care of it
If you’re looking for the ultimate customer service experience for your business, then there is no need to consider any other choices, as we Back Office, are here for you. We propose you contact center services, with our team, highly experienced in customer experience management. Because, we believe that there is no such thing as important as the bond between you and your customer.
Companies always find it difficult to manage an in-house call center because it is accompanied by a huge price, which is worse in case of crisis. Cyclic checks are needed to make sure that there are no technical disruptions, infrastructure is maintained and number of employees remains intact. Maintenance of equipment is required on a timely basis. These are some of the reasons why businesses frequently hire someone else to supervise their call center services.
Back Office call centre Solution Company operates in Dubai, and this we can assure you that our guide is neither sponsored nor written by a call center outsourcing business, it’s not trying to trade you anything, and it’s just designed to educate you on call center solutions, successful outsourcing experience. We the call centre solution company, are able to offer everything from support with direct mail and in store-staffing, with the aid of social media management, live chat and of course inbound and outbound calls.
Why choose Back Office?
- Customer constancy is achieved when customer’s doubts are cleared, their problems are being solved and they are being provided with feedbacks, all this is the specialty of Back Office.
- Connects customer to the right agent. This is to increase customer satisfaction.
- Smart dialer for improved coverage. This is to boost call connect rate.
- Automated interactions take not as much of time and is an opportunity for those who desire to bank their precious time
- Understanding of contact centers
- You can easily lend a hand to your customer at whatever time in case of emergencies related to your products and services
- Reporting and monitoring allows better interaction between agent and customer through call recording, barging and snooping in to deliver marvelous customer services.
- All these within your means
If you want to make the most of all the above-mentioned benefits, then what are you waiting for? Get in touch with us at 044 327 666. Drop a line to Back Office today to discover further about the call center outsourcing services and make the better business choice.
What Are The Features In Call Center Solutions?
Features such as being able to measure the time an operator spends on calls or which operator takes the most call, etc, make immense differences when it comes to administrating a call center. Back Office offers you the ideal features for your business with which you can build the call center your patrons and agents deserve. Following is a list of modern call center solutions software features. These features facilitate managers and agents to formulate and receive calls, advanced call routing and transparent reporting and monitoring.
Automated Call Distributor (ACD)
This feature is the heart of Back Office, call center solution. It is a telephony system that works in coordination with Computer Telephony Integration (CTI) system and Interactive Voice Response (IVR) system to respond to the incoming calls and direct them to particular agents or departments.
Call Monitoring
We provide you with call monitoring and call barging functionality. So that you can checks on your vender or caller by listening to his or her conversation with the customer, without the agent realizing it. And call barging so that you can drop in live calls to speak with both the agent and customer for an enhanced customer satisfaction.
Call Transfer and 3-way Calling
By 3-way calling, we mean agent to customer, agent to agent (this is to promote teamwork) and customer to agent calling. We also allow unlimited concurrent calls may it be inbound or outbound, always ensuring skill-based routing of calls.
Inbound Call Blocking
This feature keeps you safe from fraud or spam callers, by letting you to assemble a blacklist of phone numbers, so every time a call is disconnected right away when came from such numbers.
Queue management
By splitting traffics and distributing workloads, this saves the time of agents and increases client’s satisfaction.
Call Control
We Back Office, the best call center solution company in Dubai, enables you to have call control features such as hold, mute, blind and warm transfers and call conferencing. With comprehensive information about the caller on your screen, you can transfer, hold and add people to the current call, simultaneously. This can reduce call handling time, thus increases efficiency.
The call can be transferred by the agent either as a warm transfer or a Blind transfer. In warm transfer, the agent verbally tells another agent about the customer issue prior to the transfer of a call to him. While in blind transfer, the agent just transfers the call to another agent because of the shortage of time. With both of these options, you can allow your customers to have a good experience with your team.
Many companies around the world rely on us to power their client connections. We want you to try us too, you won’t be disappointed and that is for sure.
Offer High-Quality Services for Call Center Solutions in Dubai
Striving hard to keep up with the calls?
Back Office is here to take away all your worries through its call center solutions.
The idea of building an in-house call center seems quite attractive but at the back end, it involves a lot of stress and hassle. Call center agents, customers and technology, all plays a major role in building up tensed environment. You must be thinking how? Let us explain. Firstly, call center agents have a huge responsibility to conduct one-to-one dealing with customers. They are responsible for attending customer calls, listen to their queries and respond to it in the best possible manner. As it involves on the spot dealing and resolution of the problem therefore, if the call center agent is not fully trained then there are chances of confusion and panic.
Call Center Agent
If something like this happens then ultimately it possesses a negative impact on the caller customers. Secondly, the number of customers calling in your call centers is not the same. Sometimes they are in different moods; sometimes they speak varied languages etc so dealing with such a variety of customers is also not a piece of cake. There are instances where customers give you a tough time. And it becomes really difficult for a call center agent to deal with them. Thirdly, technology is not something to rely on all the time. Technical errors and issues are common in call centers since entire communication between agents and customers is technology-based.
Best Call Center Solution
So why do you want to indulge yourself in trouble when you have the best call center solution partner in town i.e. Back Office. The reason for our self proclaims is the high quality service we provide in terms of call center solutions. We are capable of dealing with all of the aforementioned issues. Our team is skilled and experienced enough to deal with variety of customers without getting stressed or panicked. They have been well trained to tackle customers with different moods while carrying out a productive interaction. Among all other call center companies in Dubai, we offer the highest quality call center solutions.
This we can assure you that our guide is neither sponsored nor written by a call center outsourcing business, it’s not trying to trade you anything, and it’s just designed to educate you on call center solution in order that you may enjoy the best, successful outsourcing experience. We the call center solution company, are able to offer everything from support with direct mail and in-store-staffing, with the aid of social media management, live chat and of course inbound and outbound calls. There is not just one but multiple reasons why you should select Back Office as your ultimate call center Solution Company.
Why choose us?
- Automated interactions take not as much of time and is an opportunity for those who desire to bank their precious time
- Understanding of contact centers
- Connects customer to the right agent. This is to increase customer satisfaction.
- Customer constancy is achieved when customer’s doubts are cleared, their problems are being solved and they are being provided with feed-backs, all this is the specialty of Back Office.
- Reporting and monitoring allows better interaction between agent and customer through call recording, barging and snooping in to deliver marvelous customer services.
- You can easily lend a hand to your customer at whatever time in case of emergencies related to your products and services
- Smart dialer for improved coverage. This is to boost call connect rate.
- All these within your means
So what are you thinking now? Don’t indulge yourself in in-house call canter trouble, just contact us and enjoy the ultimate call center experience. For more information please check www.Back Officeme.com/call-center-solutions.
Why Choose Us For Call Center Solution?
When you choose Back Office for call center solution, you will receive endless benefits at a nominal price. Our ultimate goal is to improve your profit and customer satisfaction is the first step towards success. Here are a few advantages of choosing Back Office over other call center companies in Dubai:
- Easy accessibility to emails, phone, social media platforms
- Availability of automation tools at a reduced cost
- Improved customer experience
- Real-time reporting of inbound and outbound calling services and other communication networks
- Advanced analysis of the reports created for a high-quality database
- Improved collection of data from all networks for single customer relations management channel
If you want to make the most of all the above-mentioned benefits, get in touch with us at 044 327 666. Contact Back Office today to learn more about the call center outsourcing services and make the better business choice.
Best Call Center Solution Services in Dubai
To set up a strong base in the market, for a business it is crucial to understand its target audience. But of course, unless you know them personally, knowing about what needs and wants becomes impossible. This is why, for businesses and start-ups who wish to know their audience “closely”, we here at Back Office provide the best call center services.
The Ultimate Call Center Solutions
What if you were told that there is a way to know more about your target market? Yes, that it right! At Back Office, we offer the best call center solution in Dubai, where connecting with the audience is no difficult task.
Our representatives spend all their time in talking with your target market, gathering information that will help the business prosper. We are a call center solution company that takes customer feedback seriously. Our representatives listen to the client’s complaints and help them all the way, so that your business can grow and earn profits.
Here is what we have to offer:
- Our representatives take orders and coordinate deliveries on your behalf
- Collect feedback and manage data customer databases
- Answer client’s queries on behalf of the businesses
- Conduct successful customer surveys and mystery shopping ventures
- Design inbound help desk call solution
Back Office has been ranked as one of the best call center companies in Dubai, not only known to handle clients with great care but help businesses earn huge profits.
What makes us stand at the top of the list of best call center companies in Dubai?
Our Customer Representatives! Yes, these hardworking people who work day and night to satisfy clients are our strength. Although our telephony systems are integrated with advanced technology, it is the dedication of our team that comes up with the best call center solution, helping businesses grow.
For companies that have just recently set foot in the market, hiring in-house customer representative teams aren’t affordable. Thus, for growing businesses like these, we at Back Office promise to offer the finest call center Solution Dubai.
Our Dubai call center solutions are designed around advanced technology and human intelligence, making the best use of both to achieve outcomes that you want. Also, our open channels successfully integrate with your systems, taking control of your social media presence and customer mediums to engage one-on-one with the target market. This is easily done through messaging, calls or even video calls, suiting to the needs of the time.
Collecting Feedback
Back Office tries its best to help remove the communication gap between businesses and clients. How? By listening to customers with open ears, finding solutions for their problems, and collecting feedback after-sales. Once the customers are satisfied, it then helps the business retain them and enjoy profits as they wanted.
If you still cannot set an in-house team of customer care, simply get in touch with us for the best call center solutions! We promise to charge a minimum for our services.
Call Center Solution Services
Are you unable to handle customers all on your own? Is your team incapable of handling customers with complaints? Are you missing delivery deadlines and your customers go back angry?
Well then, it is high time you Back Office, one of the best call center companies in Dubai. We provide the best call center services in the country and proudly design call center solution that fit your company’s requirements. Our call solution is a complete package of handling not just your customers with care but also inbound and outbound services with great expertise.
Call Center Solution Dubai
There are numerous companies offering you call center solution in Dubai, but no company can offer better deals and call solution than Back Office. This place provides the best call center solution, equipped with the most experienced and professional team of individuals who work hard to give you the best outcomes.
Back Office is one call center company that pays special attention to details. They are not only known to design the finest Dubai call center solution for your company, but each deal will be customized according to your organization’s needs and requirements, promising maximum outcomes at the end.
What does this company offer?
- Handles unlimited callers every day and cater to their problems with professional solution
- Open 24×7 for customer care and complaints
- Conducts services to improve sales
- Understands what customers want and design deals customized according to their needs and satisfaction
- Use latest techniques and technology to increase customer satisfaction and retention
- Help reach out a larger pool of potential customers
- Remains in direct contact with the clients, thus keeping them updated with newest schemes and deals
- Engaging customers into new offers and encouraging them towards buying your service/product
- Designs affordable call center solution to send bulk voice mails and messages to clients in one go
- Constructs software for companies, customized to their needs for maximum results
Why should you as a company opt for outsourcing of call center solutions? This is because hiring an in-house customer care team will cost you a lot, not just in terms of money and investment but also space, time, and efforts. Rather than hiring one for your company and spending time supervising them, contact Back Office for call solutions and channel your time and efforts in something more productive.
Affordable
For a company, be it small or big, time is money! Hence, why waste it when smaller tasks can be handled by professionals at much affordable prices?
Back Office promises to give you the best deals at the most affordable prices. Let them share your burden! The experts here hold years of hand on experience and know their work! They’ll be careful in their dealings and ensure no client leaves your company dissatisfied. And yes, the team will keep a close eye on your customers, retain them and design programs that will help boost sales and help your company gain profits.
So, with further ado, contact them now for professional call center solutions!
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