Average Handle Time is also known as “AHT” is an average period of contact between an agent and customer. It’s an important factor for call center companies because many customers will never do business with a ...
Outsourcing call center services in Dubai is becoming increasingly common. These call center service providers can offer a number of contact center services for businesses belonging to different niches. Outsour...
Outsourcing contact center services to third-party service providers have become increasingly popular. Call center services are one of the most resource-intensive departments for any business. Instead of having...
Call center support is becoming increasingly common these days. These services allow companies to give their customers an accessible means of support to get their queries addressed. Gone are the days when call ...
Bad customer services yield bad results; it should not be a surprise to you. Poor customer services are still a very common thing even in this digital age. In fact, given how concentrated the global market has ...
Contact center services are one of the most tricky ones to get around with. Not every business can afford to set up its own contact center. Especially when it comes to start-ups and small ventures, having a ded...
Customer support is a must-have department for every business these days. Today’s world has become more inclusive by embracing diversity. Whether you are a local brand or a global one, it goes without saying th...
With how fast-paced society has become these days, it is only appropriate to expect on-point solutions and answers to one’s queries through a live chat feature. Be it a multinational company website or a start-...
Call center services have become increasingly common for a range of industries. Be it service providers, hospitalities, retail stores, or more almost every other business is acquiring call center services. Call...
Call center services offer a dedicated customer support to a plethora of industries. When it comes to the healthcare sector, there are a range of ways in which the sector can benefit from the call center servic...