Frequently Asked Questions
What is a Business Process Outsourcing (BPO) Service Provider?
A business process outsourcing service provider is an organization that provides various business process outsourcing services to its clients.
What are the benefits of using a BPO Service Provider?
There are many benefits of using a BPO Service Provider, some of which are:
- Cost reduction
- Greater operational efficiency
- Improved quality of service
How Much do we charge for a service?
The charges for each service vary depending on the scope of work, complexity, and other factors. We will be able to give you a more accurate quote once we have a better understanding of your requirements.
How long does it take to set up a BPO Service?
It generally takes about 2-3 weeks to set up a BPO Service.
What is the minimum contract period?
The minimum contract period is usually 1 year.
How can I get started with using your services?
You can contact us and we will be happy to assist you further.
What if I want to terminate the contract mid-way?
If you wish to terminate the contract mid-way, a penalty fee will be charged. The details of the penalty fee will be mentioned in the contract.
What is your process for handling customer complaints?
We have a robust process for handling customer complaints. We would first try to resolve the issue internally. If the problem is not resolved, we will escalate it to management.
What is your customer satisfaction rate?
Our customer satisfaction rate is very high. We constantly strive to provide the best possible services to our clients.
How can I contact you?
You can contact us through our website or call us at the given number.
What tools do you use while outsourcing for companies?
There are various tools that we use while outsourcing for companies. Some of these tools are:
- Enterprise Resource Planning (ERP)
- Customer Relationship Management (CRM)
- Business Intelligence (BI)
What type of companies do you usually outsource for?
We usually outsource for small to medium-sized companies. However, we have also worked with large corporations.
Do you offer any discounts?
We offer discounts for long-term contracts and bulk orders.
What are your payment terms?
Our payment terms are usually monthly or bi-monthly. However, we can also work out a different payment plan depending on your needs.