When we hear the word telemarketing, we think it is an old practice and who would go through all the hassle? When in reality, even with all the digital advancements in marketing, nothing can replace telemarketi...
UAE has an ideal location and low taxes, making it the center of many excellent businesses. Every business requires an inbound call center because nothing is more important than customer satisfaction. So, enter...
Records lifecycle is a series of events that records move through from “Creation” to “Disposal.” As the quality and integrity of records in each step of the lifecycle are crucial. The record management lifecycl...
Artificial intelligence (AI) is transforming how businesses execute their operations and communicate with their customers. This transformation raises a question; Will AI replace call center agents in the f...
Average Handle Time is also known as “AHT” is an average period of contact between an agent and customer. It’s an important factor for call center companies because many customers will never do business with a ...
Outsourcing call center services in Dubai is becoming increasingly common. These call center service providers can offer a number of contact center services for businesses belonging to different niches. Outsour...
Outsourcing contact center services to third-party service providers have become increasingly popular. Call center services are one of the most resource-intensive departments for any business. Instead of having...
Customer support in today’s world has become significant to growing a business. Whether it is a small business or a commercial-sized one, no company can take a step forward without providing impactful customer ...
Call center support is becoming increasingly common these days. These services allow companies to give their customers an accessible means of support to get their queries addressed. Gone are the days when call ...
Accounting firms are one of the most frequent users of different software programs when it comes to their tasks. These firms are filing taxes for their clients, helping them with their financials by managing th...