Average Handle Time is also known as “AHT” is an average period of contact between an agent and customer. It’s an important factor for call center companies because many customers will never do business with a ...
Outsourcing call center services in Dubai is becoming increasingly common. These call center service providers can offer a number of contact center services for businesses belonging to different niches. Outsour...
Outsourcing contact center services to third-party service providers have become increasingly popular. Call center services are one of the most resource-intensive departments for any business. Instead of having...
Customer support in today’s world has become significant to growing a business. Whether it is a small business or a commercial-sized one, no company can take a step forward without providing impactful customer ...
Call center support is becoming increasingly common these days. These services allow companies to give their customers an accessible means of support to get their queries addressed. Gone are the days when call ...
Accounting firms are one of the most frequent users of different software programs when it comes to their tasks. These firms are filing taxes for their clients, helping them with their financials by managing th...
Businesses are moving towards cloud-based document management systems as the growing trend has it. Choosing the right cloud-based document management software for your business is extremely important as shiftin...
Bad customer services yield bad results; it should not be a surprise to you. Poor customer services are still a very common thing even in this digital age. In fact, given how concentrated the global market has ...
Contact center services are one of the most tricky ones to get around with. Not every business can afford to set up its own contact center. Especially when it comes to start-ups and small ventures, having a ded...
Having a centralized filing system can be a huge dread for many. Records management is a chore let’s just admit for once. Many companies are skeptical of using a centralized filing system. It is important to no...