Law firms have to deal with large amounts of data—different emails, letters, contracts, briefs, pleadings, discoveries, etc. All this data carries significant weight for any law firm. This data needs to be mana...
Record management companies ensure to keep your essential documents preserved. While discarding the non-essential records after their retention time. This keeps the Record management cycle running smoothly, mak...
When we hear the word telemarketing, we think it is an old practice and who would go through all the hassle? When in reality, even with all the digital advancements in marketing, nothing can replace telemarketi...
UAE has an ideal location and low taxes, making it the center of many excellent businesses. Every business requires an inbound call center because nothing is more important than customer satisfaction. So, enter...
Records lifecycle is a series of events that records move through from “Creation” to “Disposal.” As the quality and integrity of records in each step of the lifecycle are crucial. The record management lifecycl...
Artificial intelligence (AI) is transforming how businesses execute their operations and communicate with their customers. This transformation raises a question; Will AI replace call center agents in the f...
Average Handle Time is also known as “AHT” is an average period of contact between an agent and customer. It’s an important factor for call center companies because many customers will never do business with a ...
Outsourcing call center services in Dubai is becoming increasingly common. These call center service providers can offer a number of contact center services for businesses belonging to different niches. Outsour...
Outsourcing contact center services to third-party service providers have become increasingly popular. Call center services are one of the most resource-intensive departments for any business. Instead of having...
Customer support in today’s world has become significant to growing a business. Whether it is a small business or a commercial-sized one, no company can take a step forward without providing impactful customer ...