Digital revolution has transformed businesses completely. The marketing looks a whole lot different from what it used to be now. Everything is primarily done through a digital screen. Online platforms, be it so...
It won’t be wrong to assume that the call center agents are trained to sound robotic. Don’t get us wrong when we say robotic as the term implies consistency. Call center agents have a very monotonous job. It ca...
With the last couple of years serving as a wake-up call for businesses whether it is about climate change, natural disasters, or a looming pandemic, the process of digitization has paced up immensely. Be it sma...
It won’t be wrong to say that online customer support is the backbone of every business be it an online one or a retail store. The customer support department essentially extends the required support to the cus...
Handling customer care on social media platforms can be a hard nut to crack. The power of social media is a global phenomenon now and it is a given how important it is for businesses to have a s...
Call center services act as customer support as well as a means to market a business. Call center support is an integral part of businesses that primarily rely on it for their sales. No matter how big or establ...
When it comes to banking, many of us get confused as to which type of banking to choose. Some say conventional banking works on interests and rules that do not fully correlate with what is actually allowed in I...
Call center services provide customer support for businesses. These services form an integral part of customer satisfaction. Not only do many businesses rely on customer support for a plethora of functions but ...
Outsourcing call center services has now become a growing trend these days. Many businesses require call center services without having to create a complete setup for it at their office. There are numerous call...
Call center operations for every business are instrumental in enhancing the customer experience by providing a means for one-on-one interaction between the customer and the service provider. The call center ope...