Ordering a product from the confines of your home or office is a boon to a large segment of the population worldwide. More often than not the (prospective) customers prefer to place an order via the phone so that they can directly communicate with a sales person. Most customers prefer phone order taking service to acquire information, clear doubts and confirm specifications before placing an order. Speaking to a proficient live operator gives them the confidence to invest in the product. Investing in competent call center order taking service can be a profitable choice for your organization.

Outsourcing order taking service to a call center provider will ensure the streamlined sales of your product while your company focuses on advertising the product and building the brand/business. Order taking contact centers are customized for order taking answering services to provide maximized up-selling for the products. However, a word of caution while on the lookout for a call center to outsource your phone order taking services to – only well trained and competent live operators can convert phone calls into concrete sales. Here’s where Back Office steps in as the best. We allow our restaurant and FMCG customers to focus on their core business while we interact with their customers to accept delivery orders, coordinate with your kitchen and delivery follow-up.

Benefits of outsourcing order taking services

• 24×7 services
• Stringent training processes
• Customized services
• Online order taking services
• Streamlined services
• Convenient message deliveries

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