Back Office Facilities

Back Office operates out of two locations in Dubai, a customer designed facility based in Dubai’s premier Dubai Outsource Zone and a state-of-the-art Records Management Centre based in International Media Production Zone (IMPZ). Back Office has installed state-of-the-art technological systems to ensure confidentiality and security of customers’ data.

Why Partner with Back Office?

Back Office provides complete “Managed Solutions” to its customer’s outsourcing requirements both at the customer’s site and at Back Office’s secure.

Back-Office offers its customers:

Cost Saving

Our highly trained staff will work together with your management to reassess the resource requirement and streamline the processes according to your requirements at the same time ensuring that the costs are kept at the minimum.

Measurable Performance

We will design, agree and sign service level agreements (SLA) with you on key process metrics and ensure delivery of these services accordingly. We will work with you to provide our staff bespoke training on your processes before deployment. Each deployment will be supervised by an onsite supervisor (where required) who will report to your management on a periodic basis. We will provide full redundancy for our staff on sick leave or vacation.

Complete Confidentiality and Security

We provide dedicated staff to our clients for onsite services. All of our staff sign confidentiality agreements with us and can also sign an additional confidentiality agreement specific to your requirements. We can also provide fidelity insurance for our staff on your site, if required. For offsite services from our facility, we have ensured complete security measures.

Head Count Rationalization

We provide you with the ability to release key resources to focus on your core business resulting in business expansion and higher profitability.

Administrative Relief

We do not provide bodies but we “manage” your processes. We consider ourselves as an extension of your organization and share with you the critical requirements of service delivery and customer satisfaction. We will provide you tools to audit our performances and quality.

Customized solutions

We will deploy our experienced staff at your work place to map your existing processes and perform gap analysis based on your future requirements. We then propose a solution based on your requirements. All these estimation services will be provided free of cost as we believe in investing with our customers.

Domain Knowledge

Our management has years of experience in providing these services to the market. We understand your requirements and are able to add value to your organization by bringing in this immense knowledge base even before we sign a contract with you.

One-Stop-Shop

We are the only comprehensive BPO Company based in the UAE. The extensive range of our services prevents our customers from going to multiple vendors to source these services. Our customers save on time and procurement costs up front and get a one-stop-shop for all their requirements.